Terms of service

Terms of Service

1. Introduction

Welcome to Caratfill (referred to as “we”, “us”, or “our”).
By accessing or purchasing from www.caratfill.co.uk, you agree to comply with and be bound by these Terms of Service.
Please read them carefully before using our website.

2. Eligibility

By using this website, you confirm that you are at least 18 years old and have the legal capacity to enter into binding agreements.

3. Products & Services

All products sold on Caratfill.co.uk are intended for professional use only.
You are responsible for ensuring that you are qualified and authorised to purchase and use any professional or medical-grade products.
We reserve the right to cancel or refuse orders if we suspect misuse or non-professional use.

4. Orders & Payments

  • All orders are subject to availability and acceptance.

  • Prices are listed in GBP (£) and include VAT where applicable.

  • We accept secure online payments via major debit/credit cards and other payment methods shown at checkout.

  • Once an order is placed, you will receive an order confirmation email. Dispatch times may vary depending on product availability.

5. Shipping & Delivery

We offer UK and international shipping.
Delivery times and fees depend on your location and chosen service.
Please refer to our Shipping Policy for full details.
We are not liable for delays caused by customs, courier issues, or incorrect delivery information provided by the customer.

6. Returns & Refunds

Due to the nature of our products, we can only accept returns for unopened, unused, and sealed items within 14 days of delivery.
Please refer to our Returns Policy for instructions.
We do not accept returns on injectable or sterile medical products once opened.

7. Product Information

While we aim for accuracy, product descriptions, images, and information are for reference only.
We do not guarantee that packaging, formulations, or labelling will always match images on the website.

8. Professional Responsibility

CaratFill accepts no liability for misuse, incorrect administration, or adverse reactions resulting from improper handling or use of any product.
It is the customer’s responsibility to ensure compliance with local laws, licensing, and medical regulations.

9. Intellectual Property

All website content, including text, graphics, logos, and images, is the property of CaratFill Ltd and protected by copyright law.
You may not reproduce, copy, or distribute any content without prior written consent.

10. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages arising from your use of our website or products.
Our total liability shall not exceed the total value of your order.

11. Privacy Policy

Your privacy is important to us.
Please review our Privacy Policy for information on how we collect, use, and protect your personal data.

12. Changes to Terms

We may update these Terms of Service from time to time.
Changes will take effect immediately upon posting on this page.
Continued use of the website after any changes constitutes your acceptance of the updated terms.

13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Scotland
Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

14. Contact Information

For any questions regarding these Terms, please contact us at:
📧 info@caratfill.co.uk
🌐 www.caratfill.co.uk