Shipping policy

Shipping Policy

Order Processing

Orders placed Monday to Thursday before 3pm are dispatched the same day for next-day delivery.
Orders placed after 3pm will be processed the following working day.

Friday Orders

• Orders placed before 3pm on Friday will be delivered on Monday, unless Saturday delivery is selected at checkout.

• Orders placed after 3pm on Friday will be shipped on Monday.

UK Delivery

We offer Next-Day Delivery across the UK through our trusted courier partners.
Delivery times are estimates and may vary due to courier delays, public holidays, or unforeseen circumstances.

International Shipping

Caratfill proudly ships worldwide.
International delivery times and costs vary depending on destination and shipping method selected at checkout.
Please note that customs duties, import taxes, or local handling fees (if applicable) are the responsibility of the customer.

Shipping Rates

Shipping costs are calculated at checkout based on your selected service, delivery address, and order weight.
Free or discounted delivery promotions may be available, please check our latest offers.

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email or SMS so you can monitor your shipment’s progress.

Delays or Missing Parcels

If your order hasn’t arrived within the expected timeframe, please contact our Customer Support Team at:
info@caratfill.co.uk

We’ll work quickly with our courier partners to resolve the issue.